Refund policy

Pump The Jam is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you, the customer ordered the wrong size, colour, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, Pump the Jam offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue. There is no need to return the damaged product. Contact us at info@pumpthejam.co.uk. 

Lost in Transit:  Eligible for a refund or replacement if your package is deemed lost.

You can always contact us for any return question at info@pumpthejam.co.uk.